Developing Your Best Company Asset | Gabfocus | Self Storage Virtual Workshop

Gabfocus Episode 13: Developing Your Best Company Asset

In this session, Stephanie Tharpe and Sue Haviland discuss how your management team is the front line of every facility. They tackle topics like manager training, evaluating performance, and how to create avenues of growth and motivation for a healthy, prospering storage facility.

Moderators: Tommy Nguyen
Featured Speakers: Stephanie Tharpe and Sue Haviland

Category: Self Storage
Focus: Owners and Managers
Aired: August 6th, 2020
Duration: 1:05:12

Gabfocus Sessions

Gabfocus Sessions are virtual workshops for self storage owners, managers, and operators. Brought to you by the team behind Gabfest: StoragePug and MR Management.

Each session features hand-picked industry pros who will dive deep into relevant topics surrounding our industry, share best practices, and explore trends in the market. It's our hope that these sessions help you navigate your self storage business better during these uncertain times.

Want more tools for your managers? Join us on Gabfocus weekly on Thursdays.

Top Questions Answered in this session

What do you feel is the biggest misconception of a manager's job?
What’s the difference between training new staff and focusing on training for long-term employees?
As an owner, how do I lead by example? What things should I focus on?
What are some realistic goals that I can set for my managers? What areas do I need to be concerned with?
How has COVID-19 affected your training? What changes have you had to implement to educate your managers on COVID-19 safety?
“My boss is asking me to get a set number of online reviews per month. How can I get more reviews? And what do I do if there is a bad one?”

These are just a few of the questions answered during this session! Get your pen and paper ready!

Sue Haviland

Owner of Haviland Storage Services

Website: https://havilandstorageservices.com/
Email: sue@havilandstorageservices.com

stephanie-tharpe

Stephanie Tharpe

President A+ Management Group

Website: https://www.aplusmanagementgroup.com
Email: stharpe@aplusmanagementgroup.com

Resources from this session

Awesome Quotes

“If we pay people right, they don't have to look for other ways supplement their income." - Sue Haviland

"Try not to micromanage [managers]. You hired them in the first place because you thought they could do the job well." - Sue Haviland

"How do you know what target you are suppose to hit if you can't see it or don't know what it is?" - Tommy Pug

"I'd rather my manager make a deal than have a sale - anytime." - Stephanie Tharpe

"Being a great manager does not mean you're a great trainer." - Sue Haviland

Question of the Week

We asked our panelists: As an owner, what’s the most helpful thing you can do for your team?

“Be there to support them 100 percent, as much as you can." - Stephanie Tharpe

“You've gotta start with paying them right. They need to feel valued." - Sue Haviland

Gabfocus Takeaway

Developing your team starts with making the time to continually educate and invest in them. Many managers don't have achievable goals simply because they don't know what is obtainable and they lack oversight from their owners. Sue and Stephanie both agree that if you invest as much time as you can into properly educating your managers, they will become a much better asset for you and your facility.