Thursday, November 7, 2024
- 9:30am: Registration Open - Ballantyne B Foyer
- 11:00am - 1:00pm: Trade Show & Lunch - Ballantyne Ballroom
- Visit us at Booth #47 to get a pair of Pug Socks!
- 1:15 - 2:00pm: Concurrent Sessions
- What Makes Them Click Rent? - Tommy Nguyen, StoragePug - Overlook Room
- Bridging the Gap: Solving Field Pain Points in a Remote World - Carolina Room
- Navigating the Financing Maze: Avoiding Pitfalls in Self Storage Facility Funding - Fairway Ballroom B
- 2:15 - 3:00pm: Concurrent Sessions
- Winning Customers: Mastering Sales in Self Storage Management - Overlook Room
- The Intersection of Revenue Management & Lead Conversion - Carolina Room
- Understanding Your Data: How to Collect, Analyze, and Make Your Data Actionable - Fairway Ballroom B
- 3:15 - 4:00pm: Concurrent Sessions
- Crushing Customer Objections in Self Storage - Overlook Room
- Wealth Strategies for Self Storage Owners - Carolina Room
- RV & Boat Storage: Navigating Challenges and Opportunities - Fairway Ballroom B
- 4:00 - 6:00pm: Trade Show - Ballantyne Ballroom
- Visit us at Booth #47 to get a pair of Pug Socks!
Friday, November 8, 2024
- 8:00am: Registration Open - Ballantyne B Foyer
- 8:00 - 9:00am: Breakfast - Ballantyne B Foyer
- 9:00 - 10:15am: Welcome, Hall of Fame, & General Session - Ballantyne Ballroom
- Keynote Speaker: John Chang - March & Millichap
- 10:30 - 11:30am: Legal & Legislative Session - Ballantyne Ballroom
- Speaker: Joe Doherty - Self Storage Association
- 11:45am - 12:45pm: Roundtables & Closing General Session - Ballantyne Ballroom
- Your 5-Star Facility: How Reviews Transform Your Online Business - Tommy Nguyen - Table #14
Find the official NCSSA program here.
Don't Miss Tommy's Session & Roundtable
Session Topic: What Makes Them Click Rent?
Speaker: Tommy Nguyen - StoragePug
Time & Place: Thursday, November 7 from 1:15 - 2:00pm - Overlook Room
You've heard a lot about needing to drive traffic to your website through things like SEO, digital ads, blogs, or even social media to be successful. You've probably also heard a lot about automation, being unmanned, API's, and remote management. These things matter - they provide value to your business - when the people who land on your website make that almighty decision to use the website.
How do you make sure your storage business is successful online? How do you make sure you’re converting traffic into rentals? In this session, we’ll cover:
- Features of a website that convert online traffic
- How to establish trust with potential customers
- Educating to help sell your product to potential customers
Roundtable Topic: Your 5-Star Facility - How Reviews Transform Your Online Business
Host: Tommy Nguyen - StoragePug
Time & Place: Friday, November 8 from 11:45am - 12:45pm - Ballantyne Ballroom Table #14
It’s no wonder that reviews are the backbone of local businesses – your customers want to store someplace they trust! No matter how good you market yourself, what your customers say about you matters most. Getting online reviews is key to getting more tenants in your doors. In this Roundtable, we’ll cover:
- Why reviews are so important to your business
- How reviews actually help your SEO
- How to get more reviews
- How to respond to negative reviews
- Review best practices
When and Where is the NCSSA Conference?
The conference and trade show will be hosted at the Ballantyne Hotel in Charlotte, NC on Thursday, November 7 through Friday, November 8. When you arrive, make sure you sign in at the NCSSA registration desk for your badge and materials!
The Ballantyne Hotel
10000 Ballantyne Commons Pkwy
Charlotte, NC 28277
Phone: (704) 248-4000
