Gabfocus: Exceptional Customer Service Tips for Managers

Managers are on the customer service frontline, so how can you make sure you're equipped with all the skills you need to provide the best customer experience? We've invited a customer service expert to share tips and tricks that any manager can use to create happy customers and drive more positive reviews.

Thursday, September 26, 2024 | 2:00 PM ET

Lee Creech Melissa Huff Tommy Nguyen
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Register for our whole Gabfocus 2024 Season

Gabfocus

Exceptional Customer Service Tips for Managers

9B88E271-646A-4F04-8841-526C9000A860
Gabfocus Session: Exceptional Customer Service Tips for Managers

Thursday, September 26, 2024 | 2:00 PM ET

How to provide service that customers will remember.

Managers are on the customer service frontline, so how can you make sure you're equipped with all the skills you need to provide the best customer experience? A self storage customer service expert joins us to share practical tips and tricks that any manager can use to create happy customers and drive more positive reviews.

  • What's the best way to communicate with customers?
  • How do you actively listen and ask the right questions?
  • How do you handle tough conversations?
  • How do you turn a good experience into a positive review?

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About Gabfocus
Gabfocus sessions are virtual, self storage workshops that happen every month. Each session features hand-picked industry pros who will dive deep into important topics surrounding our industry, share best practices, and explore trends in the market. Plus, we end every session with a Live Q&A, where you can ask your questions to the experts. Check out over 50 past sessions to see for yourself!

Our Speakers

Lee Creech
Lee Creech
Northshore Pellissippi Storage
Melissa Huff
Melissa Huff
Melissa's Management & Consulting
Tommy Nguyen
Tommy Nguyen
StoragePug
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Lighthouse Storage Solutions

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