With over ten years of self storage expertise, Stephanie knew the digital tools her facilities needed, but they weren’t working the way she hoped.

She wanted a website that showed A+ off, but their design was starting to feel dated. They had ways for customers to rent online, but no one was clicking. Stephanie even knew the importance of reviews and was sending emails to request them from tenants. But, participation was low to none.

What wasn’t working?

Stephanie faced one of the more frustrating digital loops storage operators get stuck in.

“Our site really wasn't performing or doing anything that I could tell. I wasn't getting the results. I wasn't getting online rentals. I wasn't getting the information that I was looking for.”

Without a website or rental experience that was set up to measure and report analytics easily, it was impossible for Stephanie and her team to diagnose issues. And, without key insights into their online effectiveness, their attention and energy faded.  

It’s hard to maintain your digital focus if you aren’t getting results and you don’t know the problems. 

For Stephanie, StoragePug brought a renewed sense of excitement and empowerment. Her website went from being a question mark to being the source of 50% of her reportable metrics. With clear analytics, she and her team could evaluate their digital strategy and know what parts to focus on.

Joining StoragePug meant more than just getting a new website and features, it was also about learning more digital best practices. Now, instead of emailing about reviews, Stephanie has automatic text message review requests. 

“When we do a rental, they get a text message. We get a review every single day. StoragePug taught me to respond to every review.”