As happens with every kind of technological advancement, when the self storage industry first went digital, there were plenty of tools and attempts that didn’t quite hit the mark. 

When The Storage Group realized they needed a website that could rent units online, they found the best solution they could. Unfortunately, it barely worked.

With a growing number of facilities, managing even one extra partner relationship was taxing, especially when promises weren’t being kept. 

With a faulty online rental process, it was impossible to really scale the business the way he wanted. Chad’s office time was being wasted answering “What do I do?” phone calls instead of creating and building proactively.

For Chad, StoragePug’s user-friendly rental process was a game-changer. When the rental process is simple, customers are more likely to rent. When it’s simple, they’re less likely to call and need to troubleshoot.

Since StoragePug’s website, online rental tools, and analytics dashboard are all in one platform, Chad doesn’t have to wrangle too many partners or go hunting for the information he needs. It’s in one place and it’s straightforward.

For a busy operator like Chad, managing multiple locations, good customer service is everything.

“The StoragePug team is always just an email or a phone call away. And, if there are issues, they’re able to resolve it in-house. You don't have to go through five people to get an answer.”

Simplified processes mean more time and space for The Storage Group to grow.