Posts in Customer Relations

Learn how best to raise rates without upsetting your customers! StoragePug has compiled advice from our experienced self storage operators here.

When customers ask why your units cost more than the competition's, what should you say? Should you be polite about the competitor or tell it like it is?

Sales gets someone to rent, but you need to provide a great experience to keep them there and improve word-of-mouth marketing. Learn more here!

Problem tenants are an inevitable downside to working in self storage, but here are a few ways to help you navigate uncomfortable conversations.

Do you dread and struggle with collections? We get it. Here are some wise words of advice from our expert guests, Kevin Mullis and Denise Bowley.

Make sure you're prepared to answer questions about your facility's technology! It's important to know how to teach your customers. Let's talk about how!