With competition heating up and creating an atmosphere where every sale matters more than ever, fine-tuning the sales process at your storage facility is more important than ever.
Where do managers fit into that equation? Just how critical are managers to the sales process?
Listen to Tommy and Melissa chat with Carol Mixon-Krendl about self storage managers and their importance in sales.
Question: "Are on-site managers critical to the sales process?"
Check out the video clip below to hear their answers:
In this Gabfocus Session: Top 5 Sales Skills for Managers, Tommy and Melissa were joined by Carol Mixon-Krendl to discuss managers, sales, and how managers can do better at sales! Their goal was to uncover the top sales skills for managers and reinforce how important managers are in the sales process.
Check out the full Session to dive deeper!
Don't want to watch the clip? Here's what Carol had to say:
I think it's very critical.
I think that we cannot overlook the fact that the people part of this, even though we want to go virtual, it doesn't always happen that way.
Especially in [certain areas.] I've had stores in areas that I could probably just make it remote completely. But people like other people watching their stuff, and they, the managers, I've always felt that, you know, I try to find people with great personalities, like Jenny.
People go into the office to see her because she's so nice and friendly.
And they tell other people because Jenny is so good. And I think if we get away from that piece of self storage, yes, we're going to save some money, maybe. But the idea of understaffing or no staffing is almost ridiculous."
—Carol Mixon-Krendl
